Spyder is proud of the quality and performance of all our products. All warranties only apply when the item is used in normal conditions, and for the purpose the product was originally designed. All warranties do not cover any damage due to misuse, abuse, accidents, neglect, normal wear and tear, theft or damage caused by anything other than defect in materials and workmanship. Spyder has the sole discretion to determine whether an item is covered under the warranty policy. A valid proof of purchase is required for all warranty claims. Spyder is not liable for any items lost in transit. Any shipping claims need to be made with the appropriate shipping company.
Apparel and accessories: Spyder apparel and accessories are warranted against defects in material or workmanship for 90 days from the original date of purchase. This warranty applies when the product is used under normal conditions and for the purpose the product was originally designed. This warranty does not apply to damage related to normal wear and tear, accident, alteration, improper care, improper fit, misuse or negligence. Workmanship refers to the way the product has been assembled (e.g., stitching, sewn seams, attached trims, etc.), while ordinary wear and tear happens as a result of regular maintenance and use. Be sure to always follow all care label instructions carefully to prolong the life of your apparel and accessories. The Spyder warranty program does not cover any defects due to improper fit and any alteration to the product will void warranty. Repaired or replaced items are a continuation of the original warranty, and do not create a new warranty timeline.
Warranty is only valid with a proof of purchase from an authorized Spyder Dealer (Copy of receipt or bank statement reflecting authorized Dealer also accepted).
*If product cannot be repaired and is no longer available, a like item will be selected for replacement at the discretion of the Spyder Warranty Team*
Footwear: Spyder warrants all footwear products to be free of defects in material and workmanship for a period of 30 days from the original date of purchase. This warranty applies when the product is used under normal conditions and for the purpose the product was originally designed. This warranty does not apply to damage related to accident, alteration, improper care, improper fit, misuse or negligence. If, after inspection by Spyder warranty personnel, a product is found to be defective Spyder will repair or replace the product with a comparable model at Spyder's discretion. Repaired or replaced items are a continuation of the original warranty, and do not create a new warranty timeline.
Snow outerwear and accessories: Such Product is warranted against manufacturer defects pertaining to the workmanship of the product for a limited lifetime from the original purchase date. Workmanship refers to the way the product has been assembled e.g. stitching, sewn seams, attached trims.
To be eligible under the Snow Warranty Program, the original purchaser of the product must provide Spyder with a proof of purchase of an eligible product in the form of (a) an online order confirmation sent by Spyder, (b) a bank statement or credit card statement reflecting the purchase and purchase date of the product, or (c) the original, itemized packing slip provided by Spyder with the shipment of the product reflecting the purchase and purchase date of the product (collectively, “Proof of Purchase”).
What this snow warranty does not cover
The Snow Warranty Program does not cover defects due to normal wear and tear, damages related to accident, alteration of product, improper care and/or negligence, improper fit, or the natural wear and tear or breakdown of colors and materials over time. Damages incurred from impact with trees, hard-pack snow, chair lift equipment, elements and objects associate with snow activities are not covered by warranty. Products used consistently in certain conditions and exposed to the elements are going to show wear and tear at a faster rate than those used indoors and/or less frequently. The following is not covered under warranty and will make the product ineligible for warranty coverage under the Snow Warranty Program: the use of bleaches, wash additives, dry cleaning, over drying, and/or the failure to properly wash product.