We do NOT have a gift return/exchange process in place now. If you can provide the original order # and the original customer email used to place the order, then we will be more than happy to assist with a return/exchange (if inventory allows). You can also send us a photo of the packing slip from the box this was received in and we can attempt to locate the order. We are unable to process a return or exchange without that necessary info as all returns/exchanges must be set up through the original order.